Our Smartwatcher devices can only be used with a Smartwatcher subscription. No alarm can be triggered without an active subscription. Our watches also don’t show the time without a subscription. The subscription is concluded upon registration.

See also: How can I register my Smartwatcher device?

To compare the watch models, please follow the links below. Scroll down on the respective product page. There you can compare the model you want with the others.

Compare SPIRIT
Compare SPIRIT Petite
Compare VITA

After you have registered your Smartwatcher device, the Administrator only needs to activate it in the MySmartwatcher Portal.

The Smartwatcher device must be switched on and online to be activated. If the activation button is not clickable, we ask that you restart the Smartwatcher device in a place with a good signal.

Our Smartwatcher devices have a built-in battery. They cannot be replaced. The actual battery life depends on network environment, number of calls and messages, number of charge cycles and many other factors.

If you start the geolocation via the map in the MySmartwatcher Portal, the Helpers will not be informed. Only the Administrator in the MySmartwatcher Portal can see the location of the watch.

After the geolocalization, we ask you to finish it by clicking on the “End Geolocating” button. The geolocation can only be started and ended via the MySmartwatcher Portal.

You received this email because we can no longer automatically process payment for your subscription fees. There can be two reasons for this:

• Your credit card has recently expired and you have received a new card with the same card number.
• You have used a new credit card.

In both cases, your payment details can be easily adjusted in the MySmartwatcher Portal. Please go to my.smartwatcher.com and log in (or ask your admin to log in) with your email address and password of your choice. In the menu bar on the left you will find the item “Account details”. Please select this item and go to “Payment Details”.

Here you can adjust your card data directly. Thank you for your customization!

You can trigger an alarm and speak directly to the professional call center to give them instructions about the new/changed information. You can add Helpers who will take action in case of an alarm and people who will only be informed about the situation.

Alternatively, you can send the change request to support@smartwatcher.com and we will then forward the changes to the professional call center.

You cannot adjust or view the data for the medical form in the MySmartwatcher Portal.

Please go to my.smartwatcher.com and press “Register your new Smartwatcher device”. Then press “Start my registration”.

In the next step you have to enter the serial number/IMEI number and the SIM ID/telephone number of the Smartwatcher device. These numbers appear on the display of the Smartwatcher device.

Important: Enter the numbers without spaces.

During the registration process, you will be asked to provide information about the Wearer and, if applicable, also about the Administrator of the watch. Our system will guide you through the registration and activation of the Smartwatcher device.

In this video we give you the answers to the most frequently asked questions:

• I charged my watch but my screen stays black. What can I do?
• I see a little blue lock on my screen. When I tap on it, I have to enter a password. What can I do?
• I see the power off icon on my screen. But I don’t want to turn off my watch. What should I do?
• I am running a test alarm and want to stop the alarm on my watch. How can I do that?
• My watch says it needs to cool down. Why is this and what can I do now?
• Why do I have to charge my watch every day?

*video not available in English

The SPIRIT watches are waterproof. To be light and elegant, every part – including the battery – has been designed to be as small as possible. The battery of a smartwatch of this size needs to be charged daily.

Battery life also depends on the signal strength of the cellular connection you are on.

Below is an explanation of the main menu options:

Helpers
Here is a list of all Helpers if you have the Family & Friends or Family & Friends PRO subscription. Here you can add up to twelve Helpers.

Alert History
A complete overview of all triggered alarms. During an active alarm, the Administrator can end it here.

Settings
Personalize watch settings and enable preferred features.

With the SPIRIT, you have the option of customizing the beep before the alarm, language and call settings.
See also: – What settings can I make in the MySmartwatcher Portal

Account Details
Here you can view and adjust address details, payment details, subscription details.

Monitoring Console
The monitoring console is not used for the SPIRIT and SPIRIT Petite.

Administrator Settings
Here you can change the information about the Administrator, including the login data (email address and password).

Logout
Here you can logout of the MySmartwatcher Portal.

The following is an explanation of the main menu options:

Helpers
Here is a list of all watch Helpers if you have a Family & Friends or Family & Friends PRO subscription. Here you can also add up to twelve Helpers.

Alert History
A complete overview of all triggered alarms. During an active alarm, the Administrator can end it here.

Settings
Personalize watch settings and enable preferred features.
See also: – What settings can I make in the MySmartwatcher Portal?

Account Details
Here you can view and adjust address details, payment details, subscription details.

Monitoring Console
The monitoring console is not used for the VITA watch.

Administrator Settings
Here you can change the information about the Administrator, including the login data (email address and password).

Logout
Here you can logout of the MySmartwatcher Portal.

The MySmartwatcher Portal gives the Administrator of the watch access to the settings and the possibility to personalize them. Furthermore, Helpers can be added and functions such as geolocation can be started.

The Smartwatcher devices use state-of-the-art positioning technologies such as GPS, WPS, and LBS to determine the most accurate position of the watch. In rare cases, if the watch has a weak GPS signal or a good WiFi network nearby, it can cause deviations from the actual position. The accuracy of geolocation depends on the strength of the connection.

The better the network, the more accurate the geolocation. Please note that accurate geolocation may take a few minutes.

A personal safety alarm watch can establish a voice connection with one or more phones of people you care about, who listen to your needs and organize help when needed. A simple press of the alarm button on the side of the watch connects you to your Helpers. In the event that you have fallen, got lost or simply feel unwell.

The watch only works with one of our four subscriptions. When you start an alarm, you prefer to hear the calming voice of a trusted family member or friend. Or perhaps you want to be directly connected to a care professional, 24/7. You can also choose the best of both!

Maybe you’ll only use the alarm button once a month for a test call. But knowing that a simple push of a button is enough to connect you with those who are there for you makes you feel more independent and confident, no matter where you are.

Before the Wearer can put the watch into operation, the watch must be registered and activated online in our MySmartwatcher Portal. An important step in the registration process is to choose the subscription that fits your needs the most.

Each watch only works with a smartwatch subscription. We have developed three subscriptions, each with a different answer to the central question:

“Who should be there for you when you need help?”