Smartwatcher Support


Outside of Switzerland, you have the option of SEPA payment in addition to debit and credit card payment.

In Switzerland, we can accept automated payments by debit and credit card only.

Manually we can create an invoice and send it to you. We kindly ask you to contact us at if necessary. Please note that invoicing by mail (physical) includes a shipping and handling fee of CHF 5.00 / EUR 5.00 is included. If the invoice is sent by email (online) we charge a handling fee of CHF 2.00 / EUR 2.00.

You received this email because we can no longer automatically process payment for your subscription fees. There can be two reasons for this:

  • Your credit card has recently expired and you have received a new card with the same card number.
  • You have used a new credit card.

In both cases, your payment details can be easily adjusted in the MySmartwatcher Portal. Please go to and log in (or ask your admin to log in) with your email address and password of your choice. In the menu bar on the left you will find the item “Account details”. Please select this item and go to “Payment Details”.

Here you can adjust your card data directly. Thank you for your customization!

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